MIOG Terms and Conditions

Welcome to the MIOG website. In accessing and using this website, you acknowledge that you have read, understood and agree to the following policies.

This website contains information, data, research, guidelines, images, and general health promotion created by MIOG, and protected by copyright. The information provided on this site is intended to provide helpful information, however is not meant to be used to diagnose or treat any medical condition, and should not replace the advice given by your Qualified Integrative Oncology practitioner. You should always consult your Integrative Oncologist before making any dietary and lifestyle changes. MIOG and it's staff members are not responsible for any consequences from any treatment or application of these recommendations. References of information are available on request.

If you are under the age of 18 years, you must obtain the consent and supervision from your parent or guardian before using this website and before engaging the services of MIOG.

You must not:

a) use any other persons name, or provide any information to us which is the confidential information or proprietary information of any other person.
b) use this website in any way which may be in breach of any laws, rules or regulations or may infringe any third party rights; or
c) knowingly transmit any virus or take any action which may interfere with the operation of this website.

MIOG prides itself in staying abreast of current Integrative Oncology research and evidence. Whilst all information, including third party information, is carefully reviewed and considered true and correct at the time of publication, changes in circumstances or advances in research may impact on the accuracy of the information. MIOG is not and will not be, in any way, liable for the accuracy of any information printed or presented on this site, or in any way interpreted and used by a user.

This website or the clinic may also contain services, products or information from third party suppliers. And whilst the third party information has been reviewed and presented with care, MIOG can not guarantee that this information is free from errors or outdated. MIOG and it's employees shall have no liability (including liability by reason of negligence) to the users for any loss, damage or expense incurred by relying on the information on this website. You use all the information from this site at your own risk.

This website may contain links to other websites which are not under our control or which are not maintained by us. The links to any such third party websites are provided for your convenience and information only. Although care has been taken in providing these links as suitable resources and reference points, due to the changing nature of the internet and of Integrative Oncology research, we do not take responsibility for accuracy of this information. It is the responsibility of the users to make their own investigations, decisions and enquiries about the information provided. We are not responsible for the content of those websites and will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or your reliance on any such content. The fact that a website is linked to this website does not imply any endorsement or sponsorship by us of that website or that we are affiliated in any way with the third party operating that third party website.

Information, products and services published on this website are subject to change without notice.

You may at your discretion provide information to us in order to receive further information, references, or information about the practitioners, the products, events or services displayed on this website. If you do so, you agree that any such information (such as your name and email address) will be used for marketing purposes, whilst always offering you the option of opting out. Information will always be used in accordance to our Privacy Policy (below).

All contents of this website are protected by copyright under the laws of Australia and other countries. You may not reproduce, transmit, adapt, distribute, sell, modify or publish or otherwise use any of the material on this website without our prior written consent.

Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with privacy legislation.

Our policy is to inform you of:

the kinds of personal information that we collect and hold; how we collect and hold personal information; the purposes for which we collect, hold, use and disclose personal information;
how you may access your personal information and seek the correction of that information;  how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint; whether we are likely to disclose personal information to overseas recipients;

What kinds of personal information do we collect?

The type of information we may collect and hold includes personal information about:

• Your name, address, date of birth, email and contact details
• Your health information and other sensitive information

How do we collect and hold personal information?

We will generally collect personal information:

• from you directly when you provide your details to us;
• from a person responsible for you
• from third parties where the Privacy Act or other law allows it

Why do we collect, hold, use and disclose personal information?

In order to proceed with treatment, we require your consent to collect personal information about you for the primary purpose of providing quality health care. We require your personal details and a full medical history so that we may properly assess, diagnose and treat illnesses and be pro-active in your health care.

We may use your information in the following ways:

* Administrative purposes.
MIOG is required to keep medical records of consultations for medico-legal purposes;

* Billing purposes.
Including compliance with private health funds;

* Disclosure to other medical or allied health care members.
(including discussion at MIOG multi-disciplinary meetings to discuss patient cases for the purpose of joint collaboration and staff training) only with the explicit permission of the patient.

No patient information is ever disclosed to any other medical or allied practitioners or health care members outside of MIOG without the specific written request & permission from the patient. In most circumstances it is MIOG requesting copies of patient records from other healthcare providers and this is only done at the patient's signed approval via a completed Authority to Release Medical Information Form.

* Disclosure for quality assurance activities.

Patient files may be viewed internally by MIOG's Director or Practice Manager for the purposes of quality review if required.

How can you access and correct your personal information?

Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information which we hold about you in accordance with our access policy. If a fee is charged for providing access, you will be advised of the cost in advance. The contact person in this practice is the Practice Manager.

How can you make a privacy related complaint?

We will take reasonable steps to protect the security of your information and comply with our legal obligations. Our staff are trained and required to respect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact our Privacy Officer. You may lodge your complaint in writing. Any complaint will be investigated by the Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.

Are we likely to disclose your personal information overseas?

We may disclose your personal information to the following overseas recipients:
any practice or individual who assist us in providing services (such as where you have come from overseas and had your health record transferred from overseas or have treatment continuing from an overseas provider) anyone else to whom you authorise us to disclose it; and anyone else where authorised by law.

Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments.

To help make our Clinic a safe place for everyone, MIOG has a Zero Tolerance approach to any verbal, aggressive or violent behaviour towards our staff or other patients.

Patient aggression and violence covers a wide spectrum of behaviours and actions, including, but not limited to:

• verbal aggression (including rudeness, yelling, swearing) in person, over the phone or via Zoom;
• intimidation and threats;
• abusive letters, phone calls or emails;
• online trolling including Google Reviews;
• threatening or inappropriate body language.

Unacceptable patient behaviour will be immediately referred to the Practice Manager and Clinic Director for review. As a result, the following outcomes may be chosen:

• giving the patient a formal warning;
• placing the patient on an Acceptable Behaviour Agreement;
• discontinuing care for the patient at MIOG.